Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) – HookAndLoopFasteners.net

1. What products does HookAndLoopFasteners.net offer?

We specialize in customizable hook and loop fasteners, including cable ties, straps, bands, wraps, and rolls — available in various colors, sizes, and with custom logos or text printed or woven in.

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2. Can I have my logo printed on the hook and loop products?

Yes! We offer silk screen printing, heat transfer printing, and woven logo options. Just send us your logo file (preferably in vector format), and we’ll create a free visual mock-up for approval.

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3. What is the minimum order quantity (MOQ)?

* Printed hook and loop straps: 300 pcs
* Custom designs or woven logos: MOQ may vary depending on complexity
  Contact us for specific MOQs based on your product and customization needs.

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4. How can I request a quote?

Simply send your inquiry to
📧 e-mail:[email protected]
Include the product type, size, quantity, color, and your logo (if applicable). We’ll respond with a tailored quote within 24 hours.

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5. How long does production take?

* Standard production: 15–21 business days after payment and design approval
* Rush orders: Available upon request

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6. Do you ship internationally?

Yes. We ship worldwide using DHL, FedEx, UPS, air freight, and sea freight — depending on your order volume, location, and urgency.

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7. Are there shipping costs?

Yes, shipping costs depend on the order size, weight, and destination country. We calculate and include these in your custom offer.

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8. Are there customs duties or taxes?

Our prices do not include VAT, customs duties, or import taxes. These charges vary by country and are the buyer’s responsibility. We’ll gladly help you estimate them.

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9. What payment methods do you accept?

* Bank Transfer (T/T)
* PayPal (5% fee applies)
* Other options may be arranged upon request

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10. Do you provide product samples?

Yes.

* Blank samples (without logo): free (plus shipping)
* Custom printed samples: available for a fee (credited on bulk order)

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11. What if there’s a problem with my order?

We take quality seriously. If there are issues due to production errors, we will offer replacement or compensation. Please contact us within 7 days of receiving the goods.

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12. Do you offer eco-friendly options?

Yes, we offer reusable and recyclable hook and loop materials. Ask us about eco-conscious solutions for your brand.

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📩 Still have questions?
Email us at: e-mail:[email protected] — we're here to help!